The rules for using Trovepile — accounts, subscriptions, acceptable use, and what happens when plans change.
By creating an account, installing the extension, or otherwise using Trovepile, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.
If you use Trovepile on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Trovepile is in a public beta. During this period:
We will update these Terms and in-product messaging when paid billing goes live.
You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account, including actions taken by collaborators you authorize.
We may suspend or terminate accounts that violate these Terms, pose a security risk, or remain unpaid after applicable grace periods once billing is enabled.
You agree not to:
We may investigate reports of abuse and remove content or access where necessary to protect users and the platform.
Paid plans (Pro, Team, Business) unlock higher quotas and additional features as described on pricing. When billing is live:
Your subscription starts the day you upgrade. You are charged the full plan price on that date and again every cycle on the same calendar day. We do not pro-rate the first charge from Free because there is no prior paid balance to credit.
Once paid billing is live:
Refunds and cancellation are separate: refunding a charge does not automatically downgrade your plan, and canceling does not automatically refund unused time unless covered by the policy above.
See also pricing — refund FAQ.
When you cancel a paid subscription, you keep paid access until the end of the period you already paid for. After that, your account moves to Free entitlements.
Items above Free-tier quotas are moved to your Vault for up to 90 days (30 days in some trial-expiry cases). You can restore items if you resubscribe within the window or if your current plan has quota. After the retention period, vaulted items are permanently deleted.
Export important data before canceling. Details: Privacy Policy — Vault and Docs — Vault.
Team and Business plans may allow shared workspaces, viewer/editor invites, and public links. You are responsible for:
We may disable sharing features that are abused or that create legal or security risk.
You retain ownership of content you save in Trovepile. You grant us a limited license to host, process, back up, and display your content solely to operate the service — including syncing, search indexing, AI features you enable, and sharing you configure.
You represent that you have the rights needed to store and share your content through Trovepile.
Trovepile links to and integrates with third-party sites and services (browsers, cloud providers, payment processors, AI providers). Your use of those services is governed by their terms and policies. If you enable BYOK, your OpenAI usage is billed by OpenAI under your agreement with them.
We strive for reliable service but do not guarantee uninterrupted availability. Maintenance, outages, and platform rollouts (web, extension, desktop, mobile) may affect access. Current status is published at status.
Features marked as planned, post-beta, or coming soon on our website may not yet be available in the product.
Trovepile is provided “as is” to the maximum extent permitted by law. AI-generated answers may be incomplete or incorrect — verify important information against your sources. We do not provide legal, financial, or professional advice through the product.
To the maximum extent permitted by law, Trovepile and its suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from your use of the service.
Our aggregate liability for claims relating to the service is limited to the greater of (a) amounts you paid us in the twelve months before the claim or (b) USD $100, except where applicable law requires otherwise.
We may update these Terms as the product or legal requirements change. We will post the revised Terms on this page with an updated effective date. Continued use after changes become effective constitutes acceptance of the updated Terms where permitted by law.
Questions about these Terms:
These Terms are a customer-facing summary. They are not legal advice. Organizations with compliance requirements should review them with counsel before relying on them for procurement.